Frequently Asked Questions

Eurorefurb supplies used and professionally refurbished Apple iPhones in bulk to retailers, resellers, and distributors. Availability varies by model, storage, colour, and cosmetic grade.

We are a B2B wholesale supplier. Please provide your company and purchasing details when requesting a quote so our sales team can recommend suitable stock and terms.

Our standard MOQ starts at 20 units per model. We may be flexible for a first order, depending on the models, grades, and stock available.

Our wholesale iPhones are SIM-unlocked and functionally tested. The quote or inspection report confirms the available grade, storage, colour, regional specification, and other stock details before you order.

Bank transfer (T/T) is our standard wholesale payment method. PayPal may be available for qualifying first-time small orders, and Wise may be available for international transfers. Accepted methods are confirmed on your quotation or invoice.

New customers normally pay a 50% deposit and the remaining 50% before shipment. Approved established customers may qualify for Net 15 or Net 30 terms. The terms shown on the accepted quotation apply to the order.

Yes. We issue a commercial invoice showing the products, quantities, prices, and agreed payment and shipping details. Tax and customs treatment depends on the transaction and destination.

Graded used and refurbished iPhones include a 30-day wholesale warranty for covered hardware defects, starting from delivery.

The warranty covers qualifying hardware faults that were not caused after delivery. Physical damage, liquid damage, unauthorised repairs or modifications, and software-related issues are excluded.

Contact your sales representative with the order reference, model, IMEI, a description of the fault, and clear photo or video evidence. Please wait for return authorisation and shipping instructions before sending a device back.

Pricing depends on the iPhone model, storage, colour, grade, order quantity, and current availability. Each quotation lists the applicable unit price for every stock line.

Yes. Larger quantities can qualify for better unit pricing. Send us the models, grades, and quantities you need so we can prepare a tailored wholesale quote.

Used iPhone wholesale prices move with supply, demand, condition, and inventory. Quotations therefore include current pricing and may have a stated validity period.

Send an inquiry with your company details and required models, grades, and quantities. We will confirm availability and issue a quotation. After you accept the quote and complete the required payment, we prepare, inspect, and dispatch the order.

Mixed orders are possible, subject to available inventory and the MOQ for each stock line. Include all requested models and grades in your inquiry and we will confirm the best combination.

For bulk orders, we can arrange a sample unit or provide detailed stock photos and a grading or inspection report before final confirmation. Availability and any sample cost are confirmed by your sales representative.

Contact your sales representative immediately. Whether an order can be changed or cancelled depends on its payment, preparation, and shipping status, together with the terms accepted in the quotation.

A device may be eligible when it has a fault covered by the 30-day wholesale warranty and the claim is approved. Returns require prior authorisation; devices sent without approval may not be accepted.

Provide the order reference, product model, IMEI, quantity affected, fault description, and supporting photos or video. We will review the claim and send return instructions when approved.

After inspection, an approved claim may be resolved by repair, replacement, credit note, or refund, depending on the fault, available stock, and agreed order terms. Processing time varies by case.

Contact your sales representative or use our contact form. Include the order reference, affected IMEIs or quantities, a clear description, and supporting photos or video so we can investigate quickly.

Our team checks the order and inspection records, reviews your evidence, and discusses the appropriate solution with you. Depending on the case, this may involve clarification, replacement, repair, or credit.

Report shortages, shipping damage, or grade discrepancies as soon as the delivery is received. Covered hardware faults must be reported within the 30-day warranty period. Your quotation may contain additional order-specific conditions.

We ship wholesale iPhone orders across Europe and to international destinations using DHL, FedEx, and specialist freight forwarders, subject to carrier and trade restrictions.

Typical delivery after dispatch is 3–5 business days within the European Union and the United Kingdom, and 5–10 business days for many other destinations. The quotation provides an estimate for your route.

Shipping cost depends on the destination, shipment weight, insurance, and service selected. We calculate it before order confirmation and show it separately on the quotation when applicable.

The applicable shipping term is agreed for each order and stated on the quotation or invoice. Ask your sales representative if you require a specific Incoterm or freight arrangement.

We provide the agreed commercial shipping documents. Unless the quotation states otherwise, the buyer is responsible for destination-country import clearance, duties, taxes, and local compliance.

Once the order has been dispatched, we provide the carrier name and tracking details so you can follow its progress online.