Privacy Policy

Coolmix considers careful handling of personal data important. We process and secure personal information in accordance with applicable privacy legislation, limit collection to legitimate purposes, request consent where required and respect requests to access, correct or delete data.

Handling orders

When you place an order, we use information such as your name, email address, telephone number, billing address and payment details to process and deliver it. Certain records may be retained longer where tax or other laws require it.

Your account

When an account is created, we process the information needed to provide and secure it. Account information is retained until the account is closed, subject to legal retention obligations, and can be updated through the account.

Statistics and profiling

We use webshop statistics to improve our services and the relevance of information. Where consent is required, processing takes place only with that consent.

Advertising

We may send information about offers, products or services by email or social media. You can object at any time or use the unsubscribe option included in each marketing email.

Provision to other companies

We share personal data only with service providers needed to deliver our services or where required by law. Social-media services may collect data through their own buttons and integrations.

Cookies

Our webshop uses cookies to remember information and understand repeat visits. Where required, we ask permission before placing non-essential cookies. Disabling cookies may affect site functionality.

Security

We take appropriate technical and organizational measures to protect personal data and continually review those measures.

Changes to this statement

We may update this privacy statement. Please review it regularly to remain informed about changes.

View, change and delete your data

You may ask what personal data we hold, how it is used, request correction or deletion, revoke consent, or object to a particular use. We may ask you to verify your identity before fulfilling a request.

Complaints

If you believe your request has not been handled properly, you may file a complaint with the Dutch Data Protection Authority.