Terms & Conditions

These Terms & Conditions govern all sales and transactions conducted by Coolmix (the “Company”) with its customers (the “Customer”). By placing an order, the Customer accepts these terms. Any deviation must be agreed in writing.

1. General

All confirmed orders and transactions are subject to these Terms & Conditions.

2. Shipments & Deliveries

• Shipments are executed EXW (Ex Works) or as otherwise agreed in writing, in accordance with Incoterms 2020.
• Delivery timelines are indicative and are not legally binding.
• Risk and title transfer when the goods are handed to the courier or freight forwarder.
• The Customer is responsible for accurate shipping details and resulting additional costs.

3. Payments

• Full payment in cleared funds is required before shipment unless a written credit agreement applies.
• Accepted methods include bank transfer and other methods approved by the Company.
• Banking fees and currency conversion costs are borne by the Customer.

4. Pricing

Prices are wholesale prices excluding VAT, shipping, insurance, customs duties and other governmental charges. Quotations are time-limited, subject to stock confirmation and may change with market conditions.

5. Customs Clearance

The Customer acts as importer of record and is responsible for clearance, duties, taxes and compliance with local import rules. Costs caused by customs delays, penalties or returns are borne by the Customer.

6. Return Policy and Coverage

• Sales are final unless otherwise agreed in writing.
• Shortages, defects or discrepancies must be reported in writing within 48 hours of delivery with supporting evidence.
• Unauthorized returns will be rejected.
• Approved returns must be unused, sealed and in resalable condition.

7. Warranty — Apple Products

The Company acts as a wholesale distributor and is not an authorized Apple service provider unless explicitly stated. Manufacturer warranty availability may vary by region and the Customer must verify applicability before purchase.

A 48-hour DOA guarantee applies from delivery. Claims require video proof and serial-number verification; devices must not be activated, opened or tampered with.

8. Limitation of Liability

The Company is not liable for indirect or consequential losses. Any maximum liability is limited to the invoice value of the supplied goods.

9. No Cancellation / Binding Orders

Confirmed orders are final and binding. Cancellation or modification requires prior written consent and may incur administrative costs, price differences, currency losses or supplier penalties.

10. Force Majeure

The Company is not responsible for delay or non-performance caused by events beyond its reasonable control.

11. Governing Law & Jurisdiction

The agreement is governed by the applicable laws of the United Arab Emirates or The Netherlands. Questions and disputes should be directed to info@coolmix.eu.

12. Intellectual Property & Brand Protection

Company trademarks, logos and branding materials may not be used or reproduced without authorization. Counterfeit or imitation products are prohibited.

13. Amendments

The Company may amend these terms at any time. The latest published version applies.